FAQ

Using your smartphone, scan the QR code on the handlebars or the rear lock.  You can also enter the 8-digit bike ID to unlock the bike.

All bikes are equipped with lights that will automatically light up at night when riders are riding the bike.

Simply push the slider down on the lock near the back wheel to lock the bike and end your trip. The app will automatically stop charging and provide you with a trip summary.

• Did the app show this bike was reserved by another user? If so, please try to unlock another bike.
• Did the app show this bike is under maintenance? If so, please try to unlock another bike.
• Did the app show “please check your Internet connection”? If so, please make sure you are not connected to any Wi-Fi and open the Bluetooth. Then give it a second try.

If none of those approaches work, tell us your bike ID number. The bike ID number is on the handlebar or on the lock.

Or you can open the VeoRide app, tap the “report” button on the right-bottom corner, go to the damaged bike section. Choose “report broken lock” button.

Riders can report an issue through the VeoRide app, or by calling 855-836-2256. Please have your bike ID number, located on the handlebar or the lock, handy. On the app, tap the “report” button on the bottom-right corner, and go to the “damaged bike” section to report the problem.

VeoRide technicians are available to handle minor issues, and they respond within two hours of receiving a report. For more extensive damage, VeoRide partners with local bike shops for larger repairs that might need mechanical assistance.

Local staff conduct a full mechanical review of our bikes once a month to maintain the integrity and safety of our equipment.

We create specific geo-fence borders that are customized for each community’s requirements. Check the map on the VeoRide app to see the boundaries for your area.

If possible, please return to your bike and lock it by yourself. If you are not able to, you can contact us, and we will charge you a service fee to lock the bike for you with our operations team.

We are sorry for the inconvenience. VeoRide strives to be good neighbors. Please contact us at 855-836-2256 or hello@veoride.com to report the problem bike. If you can locate the bike’s ID number (located on the handlebar or lock), please report that information to us. Otherwise, inform us of the bike’s address. Our operations team will address the situation immediately.

Simply enter your credit card information into the VeoRide app to deposit money into your VeoRide account, which you can use immediately and for future rides.

On the VeoRide app, go to Menu -> My Wallet -> Coupons -> Enter Your Promo Code and click Confirm. Then you can click on the coupons to add riding credits to your balance.

You can ride your bike anywhere you want, but just make sure you can bring it back into the green boundary area. You can only park your VeoRide bike inside the green boundary area.

You cannot park your bike within these areas due to local regulations. You will not be able to end your trip and stop the time meter if you lock your bike there, and the rental charges will continue until you lock your bike in the appropriate area.

If you are out of VeoRide’s service area, bikes will not be visible on the map.

If you are in our service area, please check your Internet connection, close your app, and re-open it to see if it is working. If not, please leave your name and phone number, and we will communicate the issue to our engineering team to resolve as soon as possible.

If you have not already, please update to the latest version of the app. If an update does not correct the issue, please uninstall the app from your phone and reinstall it. If the problem persists, please send the issue to hello@veoride.com or contact the VeoRide customer support number (855-836-2256).

Yes, we want to make sure those without credit cards have full access to VeoRide. We work within each community to provide the best way to receive access, whether it is through a toll-free number, through text message or RFID technology.

Make sure you have entered the correct credit card number, expiration date and CVS number. If it still declines the payment, please contact your bank.

If your ride exceeds your account balance, we will automatically charge your balance with a $5 withdrawal from your saved payment method.

You are in luck! You have located a Lucky Bike. If you ride the Lucky Bike to a Lucky Zone, you will be awarded free coupons for your future rides.

What is a Lucky Zone? It is a specially designated area where some VeoRide bikes are located. If you click on the Lucky Bike icon, the Lucky Zone appears in red.

Be sure you are not parked in a no-parking area or outside the service area. If this is the case, unlock the bike and move it to the service area.

If you are parked in our service area, call us and let us know the ID number of the bike you are renting. Our technical team will process the issue as soon as possible. Do not worry, your extra charge will be refunded.

Currently, the balance is not refundable. If you have special circumstances causing you to be overcharged, please let us know and we will promptly address it.

We have many ways to reward you! You can earn discounted or free rides by inviting your friends to sign up for VeoRide, by riding a Lucky Bike to a Lucky Zone, or by attending one of our marketing events. Please visit the VeoRide Facebook page to keep up to date.

VeoRide truly seeks to partner with the communities we enter, so we have removed the investment barrier. We earn revenue through bike rentals and membership fees.

No, we do not sell any user data to anyone, ever.