How do I rent a VeoRide bike or e-scooter?
How old do I have to be to use a VeoRide bike or e-scooter?
If you are 18 years old or older, you can register for a VeoRide account and ride any of our bikes, e-bikes or e-scooters. If you are at least 13 years old and your parent or guardian gives you the green light, you can ride our pedal bikes.
Do I have to wear a helmet?
We highly recommend the use of a helmet while riding a VeoRide bike or e-scooter.
How can I find a VeoRide bike or an e-scooter near me?
How can I unlock a VeoRide bike or e-scooter?
Can I ride a bike at night? Are the bikes equipped with lights?
I cannot unlock my VeoRide bike or e-scooter, what should I do?
- Did the app show that the vehicle is under maintenance? If so, please try to unlock another one.
- Did the app show the message, “please check your Internet connection”? If so, please make sure you are connected to WIFI and open the Bluetooth. Then give it a second try.
If none of these approaches work, tell us the vehicle’s ID number through the app. The ID number is on the handlebar or on the lock. Alternatively, you can open your VeoRide app, go to the Help & Info menu, and use the “Message Us” or “Call Us” button to get in touch.
How long can I rent a VeoRide bike or e-scooter?
Where can I ride my VeoRide bike or scooter?
How do I end my ride on my bike?
How do I end my ride on my scooter?
The bike gets stuck in the unlock status and then times out with an error message. What should I do?
The app is not working. What should I do?
If you haven’t already, please update to the latest version of the app. If an update does not correct the issue, please uninstall the app from your phone and reinstall it. If the problem persists, please send the issue to email@example.com or contact the VeoRide customer support number (855-836-2256).
I can’t locate any bike or e-scooter on the app. What happened?
If you are out of VeoRide’s service area, bikes will not be visible on the map.
If you are in our service area, please check your Internet connection, close your app, and re-open it to see if it is working. If not, please leave your name and phone number with us, and we will communicate the issue to our engineering team to resolve as soon as possible.
What does the boundary on the map mean? Where can I ride my VeoRide bike to?
What does the “no parking” sign on the map mean? What happens if I leave my bike or e-scooter there?
Where should I park/return my bike or e-scooter?
I forgot to lock my bike or end my scooter ride, what should I do?
How do I pay for my ride?
What happens if the app says my payment is declined?
The app is still charging me after I lock my bike, what should I do?
Can I get a refund for my account balance?
A VeoRide bike or e-scooter is parked in an area where it’s not supposed to be (for example, lying down on my property, left in the middle of a sidewalk, blocking my shop entrance, inside my building, etc.). How do I report it?
We are sorry for the inconvenience. VeoRide strives to be good neighbors. Please contact us at 855-836-2256 or firstname.lastname@example.org to report the problem. If you can locate the vehicle’s ID number (located on the handlebar or lock), please report that information to us. Otherwise, inform us of the vehicle’s address. Our operations team will address the situation immediately.
What if I have a problem with my VeoRide bike or e-scooter?
Riders can report an issue through the VeoRide app, emailing us at email@example.com or by calling 855-836-2256. Tell us your bike or e-scooter ID number, located on the handlebar or the lock. On the app, you may go to the Help & Info menu, and use the Message Us or Call Us button to get in touch.
What if I’m the last person to ride a bike or e-scooter, and it gets damaged when I’m not using it?
If there’s no cost to the community, how does VeoRide make money?
How can I bring VeoRide to my university or city?
We appreciate your interest! Just contact us at firstname.lastname@example.org so we can work with you to determine if VeoRide is a good fit.