FAQ

Using your smartphone, scan the QR code on the handlebars or the rear lock.  You can also enter the 8-digit bike ID to unlock the bike.

All bikes are equipped with lights that will automatically light up at night when riders are riding the bike.

For bikes, simply push the slider down on the lock near the back wheel to lock the bike and end your trip. The app will automatically stop charging and provide you with a trip summary.

Scooters must be locked in app by tapping the end ride button.

• Did the app show that the vehicle is under maintenance? If so, please try to unlock another one.
• Did the app show the message, “please check your Internet connection”? If so, please make sure you are connected to WIFI and open the Bluetooth. Then give it a second try.

If none of these approaches work, tell us the vehicle’s ID number through the app. The ID number is on the handlebar or on the lock. Alternatively, you can open your VeoRide app, go to the Help & Info menu, and use the “Message Us” or “Call Us” button to get in touch.

Riders can report an issue through the VeoRide app, or by calling 855-836-2256. Please have your bike ID number, located on the handlebar or the lock, handy. On the app, tap the “report” button on the bottom-right corner, and go to the “damaged bike” section to report the problem.

VeoRide technicians are available to handle minor issues, and they respond within two hours of receiving a report. For more extensive damage, VeoRide partners with local bike shops for larger repairs that might need mechanical assistance.

Local staff conduct a full mechanical review of our bikes once a month to maintain the integrity and safety of our equipment.

We create specific geo-fence borders that are customized for each community’s requirements. Check the map on the VeoRide app to see the boundaries for your area.

If possible, please return to your bike or scooter and lock it by yourself. If you are not able to, you can contact us, and we will charge you a service fee to enable our operations team to lock the bike or scooter for you.

We are sorry for the inconvenience. VeoRide strives to be good neighbors. Please contact us at 855-836-2256 or hello@veoride.com to report the problem bike. If you can locate the bike’s ID number (located on the handlebar or lock), please report that information to us. Otherwise, inform us of the bike’s address. Our operations team will address the situation immediately.

Simply enter your credit card information into the VeoRide app to deposit money into your VeoRide account, which you can use immediately and for future rides.

On the VeoRide app, go to Menu -> My Wallet -> Coupons -> Enter Your Promo Code and click Confirm. Then you can click on the coupons to add riding credits to your balance.

The green boundary shows the geofenced area set up in cooperation with your university and/or community. You can ride your bike or scooter inside or outside the geofence area following the proper rules governing your area, but just make sure you can bring it back into the green boundary area. You can only park your VeoRide bike or scooter, and stop the ride fare, inside the green boundary area.

You cannot park your bike or scooter within these areas due to local regulations. You will not be able to end your trip and stop the time meter if you lock your bike or scooter there, and the rental charges will continue until you move your vehicle and lock it in the appropriate area.

If you are out of VeoRide’s service area, bikes and scooters will not be visible on the map.

If you are in our service area, please check your Internet connection, close your app, and re-open it to see if it is working. If not, please leave your name and phone number, and we will communicate the issue to our engineering team to resolve as soon as possible.

If you have not already, please update to the latest version of the app. If an update does not correct the issue, please uninstall the app from your phone and reinstall it. If the problem persists, please send the issue to hello@veoride.com or contact the VeoRide customer support number (855-836-2256).

Yes, we want to make sure those without credit cards have full access to VeoRide. We work within each community to provide the best way to receive access, whether it is through a toll-free number or via a text message.

Make sure you have entered the correct credit card number, expiration date and CVS number. If it still declines the payment, please contact your bank.

If your ride exceeds your account balance, we will automatically charge your balance with a $5 withdrawal from your saved payment method.

You are in luck! You have located a Lucky Ride. If you ride the vehicle to a Lucky Zone, you will be awarded free coupons for your future rides.

What is a Lucky Zone? It is a specially designated area where some VeoRide bikes are located. If you click on the Lucky Bike or Lucky Scooter icon, the Lucky Zone appears in red.

Be sure you are not parked in a no-parking area or outside the service area noted by the green, geofenced boundaries shown in the app. If this is the case, unlock the bike or scooter and move it to the service area.

If you are properly parked in a parking zone, call us and let us know the ID number of the bike or scooter you are renting. Our technical team will process the issue as soon as possible. Do not worry, your extra charge will be refunded.

Currently, the balance is not refundable. If you have special circumstances causing you to be overcharged, please let us know and we will promptly address it.

We have many ways to reward you! You can earn discounted or free rides by inviting your friends to sign up for VeoRide, by riding a Lucky Bike to a Lucky Zone, or by attending one of our marketing events. Please visit the VeoRide Facebook page to keep up to date.

VeoRide truly seeks to partner with the communities we enter, so we have removed the investment barrier. We earn revenue through bike and scooter rentals and membership fees.

No, we do not sell any user data to anyone, ever.