How do I rent a VeoRide bike or scooter?
How old do I have to be to use a VeoRide bike or e-scooter?
Do I have to wear a helmet?
How can I find a VeoRide bike or an e-scooter near me?
How long can I rent a VeoRide bike or e-scooter?
Where should I park/return my bike or scooter?
Someone took my VeoRide bike or scooter. What should I do?
In the policy, it states that bikes/scooters must be locked and parked in an appropriate place when done or we can be charged a fee up to $120?
What if I’m the last person to ride a bike or scooter, and it gets damaged when I’m not using it?
How can I unlock VeoRide bikes?
Can I ride a bike at night? Are the bikes equipped with lights?
How do I end my ride?
Scooters must be locked in app by tapping the end ride button.
I cannot unlock my VeoRide bike/scooter, what should I do?
- Did the app show that the vehicle is under maintenance? If so, please try to unlock another one.
- Did the app show the message, “please check your Internet connection”? If so, please make sure you are connected to WIFI and open the Bluetooth. Then give it a second try.
If none of these approaches work, tell us the vehicle’s ID number through the app. The ID number is on the handlebar or on the lock. Alternatively, you can open your VeoRide app, go to the Help & Info menu, and use the “Message Us” or “Call Us” button to get in touch.
What if I have a problem with my VeoRide bike or scooter?
VeoRide technicians are available to handle minor issues, and they respond within two hours of receiving a report. For more extensive damage, VeoRide partners with local bike shops for larger repairs that might need mechanical assistance.
Local staff conduct a full mechanical review of our bikes once a month to maintain the integrity and safety of our equipment.
Is there a certain radius as to how far the bikes can be ridden so they stay in the zone and can be picked up and used by others in the area?
I forgot to lock my bike or scooter. What should I do?
A VeoRide bike or scooter is parking in an area where it’s not supposed to be. How do I report it?
How do I pay for my ride?
How do I use promo codes?
What does the green boundary on the map mean? Where can I ride my VeoRide bike to?
What does the “no parking” sign on the map mean? What happens if I leave my bike/scooter there?
I cannot locate any bikes or scooters on the app. What happened?
If you are out of VeoRide’s service area, bikes and scooters will not be visible on the map.
If you are in our service area, please check your Internet connection, close your app, and re-open it to see if it is working. If not, please leave your name and phone number, and we will communicate the issue to our engineering team to resolve as soon as possible.
The app is not working. What should I do?
Can I rent a bike or scooter if I do not have a credit card?
What do I do if the app says my payment is declined?
What happens if my ride time goes beyond my account balance?
A “Lucky” icon showed up when I searched for a vehicle. What does that mean?
What is a Lucky Zone? It is a specially designated area where some VeoRide bikes are located. If you click on the Lucky Bike or Lucky Scooter icon, the Lucky Zone appears in red.
The app is still charging me after I lock my bike/scooter, what should I do?
If you are properly parked in a parking zone, call us and let us know the ID number of the bike or scooter you are renting. Our technical team will process the issue as soon as possible. Do not worry, your extra charge will be refunded.