See you soon, Seattle

A Veo e-bike in front of Pike Place Market

Dear Seattle Riders,

We have an important update to share: Veo will temporarily pause our Seattle operations for several weeks starting on March 1st.

We understand that this news may come as a disappointment, especially for those who rely on our service to get where they need to go. However, we want you to know that this pause is necessary for us to make significant improvements to our service.

Since 2021, we’ve been honored to provide a safe and sustainable transportation option for thousands of Seattle residents. Now, it’s time for us to take a few weeks to focus on enhancing your experience with Veo.

During this pause, we are committed to the following:

• Making fleet upgrades: We’re excited to announce that we’ll be introducing refreshed Cosmo e-bikes equipped with upgraded technology. These upgrades will result in more available vehicles that are reliable, and will provide a smoother, more efficient riding experience for you.

• Optimizing operations: To better serve Seattle, we will use this pause to reorient all elements of our local operations. This will help us ensure quality vehicles are where you need them and maximize technician presence in the field to charge batteries, rebalance our fleet, and quickly respond to all service requests.

We’re thrilled to be working closely with the City of Seattle on these improvements. The City’s support and collaboration have been essential as we work to enhance transportation options for our community.

Thank you for your understanding and continued support. Right now, you can use the promo SPRING24 for $10 in ride credit so you’ll be ready to ride when we’re back. In the meantime, please make sure your Veo app notifications are turned on so you’ll know when our operations have reopened.

We can’t wait to relaunch in Seattle with an even better service than before.

See you soon,
The Veo team