HOW TO RIDE
How VeoRide Works
Find a Ride
Step 1: Use the VeoRide app to find the closest bike.
Scan to Unlock
Step 2: Scan the QR code or enter the bike’s ID number to unlock it. Enjoy your ride!
Step 3: Park in a designated parking zone shown on the app when you’ve reached your destination. Just slide the lock on the bike to finish your ride and stop the fare. We’ll take care of the rest!
How to Ride Like a Pro
Follow these tips to ride like a champion VeoRider.
Here are some frequently asked questions about VeoRide. If you have additional questions, view our full FAQ by clicking the button below.
Do I have to wear a helmet?
We highly recommend the use of a helmet while riding a VeoRide bike or e-scooter. We can provide free helmets at our events or by request.
What if I have a problem with the VeoRide bike?
Riders can report an issue through the VeoRide app, emailing us at email@example.com or by calling 855-836-2256. Tell us your bike or e-scooter ID number, located on the handlebar or the lock. On the app, you may go to the Help & Info menu, and use the Message Us or Call Us button to get in touch.
How old do I have to be to rent a VeoRide bike?
If you are 18 years old or older, you can register for a VeoRide account. If you are at least 13 years old and your parent or guardian gives you the green light, you can ride our pedal bikes.
How to I report a badly parked bike?
We are sorry for the inconvenience. VeoRide strives to be good neighbors. Please contact us at 855-836-2256 or firstname.lastname@example.org to report the problem. If you can locate the vehicle’s ID number (located on the handlebar or lock), please report that information to us. Otherwise, inform us of the vehicle’s address. Our operations team will address the situation immediately.
What if I have a problem with the VeoRide app?
If you haven’t already, please update to the latest version of the app. If an update does not correct the issue, please uninstall the app from your phone and reinstall it. If the problem persists, please send the issue to email@example.com or contact the VeoRide customer support number (855-836-2256).