Four Easy Steps
Find A Ride
Use the VeoRide app to find the closest bike or e-scooter. Check the vehicle before riding.
Scan to Unlock
Scan the QR code or enter the vehicle’s ID number to unlock it. The ID can be found below the QR code located on the handlebars.
Enjoy the Ride
Have fun but ride carefully. Wear a helmet, follow all traffic laws, and always be aware of pedestrians.
Park bikes and e-bikes at any public bike rack and push the slider on the lock to end your trip. Park scooters in areas designated in the VeoRide app. We’ll take care of the rest.
Here are some frequently asked questions about VeoRide. If you have additional questions, view our full FAQ by clicking the button below.
Do I have to wear a helmet?
We highly recommend the use of a helmet while riding a VeoRide bike or e-scooter.
What if I have a problem with the VeoRide vehicle?
Riders can report an issue through the VeoRide app, emailing us at firstname.lastname@example.org or by calling 855-836-2256. Tell us the vehicle’s ID number, located on the handlebars. On the app, you may go to the Help & Info menu, and use the Message Us or Call Us button to get in touch.
How old do I have to be to rent a VeoRide e-scooter?
You must be 18 years or older to ride e-scooters.
How to I report a badly parked vehicle?
We are sorry for the inconvenience. VeoRide strives to be good neighbors. Please contact us at 855-836-2256 or email@example.com to report the problem. If you can locate the vehicle’s ID number (located on the handlebar), please report that information to us. Otherwise, inform us of the vehicle’s address. Our operations team will address the situation immediately.
What if I have a problem with the VeoRide app?
If you haven’t already, please update to the latest version of the app. If an update does not correct the issue, please uninstall the app from your phone and reinstall it. If the problem persists, please send the issue to firstname.lastname@example.org or contact the VeoRide customer support number (855-836-2256).