Easy Rider
We make smart transportation easy to use — just locate a ride on the VeoRide app, scan to unlock, and you’re on your way in seconds!
Four Easy Steps
01
Find A Ride
Use the VeoRide app to find the closest bike or e-scooter. Check the vehicle before riding.
02
Scan to Unlock
Scan the QR code or enter the vehicle’s ID number to unlock it. The ID can be found below the QR code located on the handlebars.
03
Enjoy the Ride
Have fun but ride carefully. Wear a helmet, follow all traffic laws, and always be aware of pedestrians.
04
Park Responsibly
Park bikes and e-bikes at any public bike rack and push the slider on the lock to end your trip. Park scooters in areas designated in the VeoRide app. We’ll take care of the rest.
Ride Safely
How to Ride Like a Pro
Follow these tips to ride like a champion VeoRider.
Download Our Safety Flyer for more tips.
Follow the Law
Obey all traffic laws at all times. One vehicle, one rider.
Check Your Ride
Check the vehicle before riding. Use the app to request maintenance.
Stay Alert
Pay attention to your surroundings.
Use Headgear
Protect your head by always wearing a helmet.
Go With the Flow
Follow traffic and stay in your lane to prevent accidents.
Use Gestures
Use hand signals to let others know where you are going. Below are a few:
FAQ
Here are some frequently asked questions about VeoRide. If you have additional questions, view our full FAQ by clicking the button below.
How do I rent a VeoRide vehicle?
Simply download the free VeoRide app from the App Store or Google Play and sign up for an account with your phone number. Once you get your account set up, you’ll be able to unlock a ride through the app and be on your way!
Do I have to wear a helmet?
We highly recommend the use of a helmet while riding a VeoRide bike or e-scooter.
What if I have a problem with the VeoRide vehicle?
Riders can report an issue through the VeoRide app, emailing us at hello@veoride.com or by calling 855-836-2256. Tell us the vehicle’s ID number, located on the handlebars. On the app, you may go to the Help & Info menu, and use the Message Us or Call Us button to get in touch.
How old do I have to be to rent a VeoRide e-scooter?
You must be 18 years or older to ride e-scooters.
How to I report a badly parked vehicle?
We are sorry for the inconvenience. VeoRide strives to be good neighbors. Please contact us at 855-836-2256 or hello@veoride.com to report the problem. If you can locate the vehicle’s ID number (located on the handlebar), please report that information to us. Otherwise, inform us of the vehicle’s address. Our operations team will address the situation immediately.
What if I have a problem with the VeoRide app?
If you haven’t already, please update to the latest version of the app. If an update does not correct the issue, please uninstall the app from your phone and reinstall it. If the problem persists, please send the issue to hello@veoride.com or contact the VeoRide customer support number (855-836-2256).
Hand Gestures
Ready to Roll?
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