Veo and the City of New Haven have partnered to bring a shared fleet of e-scooters to New Haven, offering residents and visitors a new way to get around that’s affordable, sustainable, and convenient. Whether you’re commuting, running errands, or exploring the city, Veo’s electric scooters are here to make short trips easier.
How to Ride
Locate a ride: Riders aged 18+ can locate vehicles using the free Veo app.
Unlock and go: Using the Veo app, riders scan a QR code and pay $1 to unlock the vehicle. Riders then pay $0.40 per minute to ride the electric Astro standing scooter.
End your ride in a designated location: Upon completion of the ride, riders park their vehicle in designated parking locations visible in the Veo App. Riders must take a photo within the app to confirm proper parking.
Promotions and Offers
Veo Access: Riders with low incomes can visit veoride.com/veo-access to apply for a discounted rate.
VeoPlus: VeoPlus is a monthly subscription that offers discounted rides. Signing up for the $6.99 per month program waives all unlock fees and grants members access to exclusive offers.
Safe Riding Tips
✓ Yield to pedestrians: Sidewalk riding is prohibited. When riding with Veo, respect pedestrians’ right of way and maintain a safe distance while riding. Exercise caution when passing or crossing paths with walkers or joggers.
✓ Obey traffic laws: Follow traffic signs and signals and ride with the flow of traffic.
✓ Wear a helmet: Prioritize your safety by wearing a helmet while you ride.
✓ Ride sober: Never ride under the influence of drugs or alcohol.
Have questions, feedback, or ideas to share?
Veo and the City would love to hear from you. Whether you have a suggestion, a question, or want to flag a scooter that may need to be moved, you can reach Veo at 855-836-2256 or [email protected]. If reporting a vehicle, please include the location and—if possible—the vehicle number found between the handlebars beneath the QR code. Your input helps us keep the system running smoothly and accessible for everyone.