Smart scooters are here in Chicago.
Get ready to roll.
Easy Rider
We make smart transportation easy to use — just locate an e-scooter on the VeoRide app, scan to unlock, and you’re on your way in seconds!
Four Easy Steps
Find A Ride
Use the VeoRide app to find the closest e-scooter. Check the vehicle before riding.
Scan to Unlock
Scan the QR code or enter the scooter’s ID number to unlock it. The ID can be found below the QR code located on the handlebars.
Enjoy the Ride
Kick off the scooter then use the toggle to accelerate. Wear a helmet, follow all traffic laws, and always be aware of pedestrians. Never ride e-scooters on the sidewalk.
Park Responsibly
Park in a designated parking zone shown on the app when you’ve reached your destination. Hit the “end ride” button on the e-scooter to finish your ride and we’ll take care of the rest.
Ride Safely
How to Ride Like a Pro
Follow these tips to ride like a champion VeoRider.
Download Our Scooter Safety Flyer for more tips.
Follow the Law
Obey all traffic laws at all times.
Check Your Ride
Check the scooter before riding. Use the app to request maintenance.
Stay Alert
Pay attention to your surroundings.
Use Headgear
Protect your head by always wearing a helmet.
Go With the Flow
Follow traffic and stay in your lane to prevent accidents.
Use Gestures
Use hand signals to let others know where you are going. Below are a few:
FAQ
Here are some frequently asked questions about VeoRide. If you have additional questions, view our full FAQ by clicking the button below.
How do I rent a VeoRide e-scooter?
Simply download the free VeoRide app from the App Store or Google Play and sign up for an account with your phone number. Once you get your account set up, you’ll be able to unlock an e-scooter through the app and be on your way!
Do I have to wear a helmet?
We highly recommend the use of a helmet while riding a VeoRide bike or e-scooter.
What if I have a problem with the VeoRide e-scooter?
Riders can report an issue through the VeoRide app, emailing us at hello@veoride.com or by calling 855-836-2256. Tell us your e-scooter ID number, located on the handlebars. On the app, you may go to the Help & Info menu, and use the Message Us or Call Us button to get in touch.
How old do I have to be to rent a VeoRide e-scooter?
You must be 18 years or older to ride e-scooters.
How to I report a badly parked e-scooter?
We are sorry for the inconvenience. VeoRide strives to be good neighbors. Please contact us at 855-836-2256 or hello@veoride.com to report the problem. If you can locate the e-scooter’s ID number (located on the handlebar), please report that information to us. Otherwise, inform us of the e-scooter’s address. Our operations team will address the situation immediately.
What if I have a problem with the VeoRide app?
If you haven’t already, please update to the latest version of the app. If an update does not correct the issue, please uninstall the app from your phone and reinstall it. If the problem persists, please send the issue to hello@veoride.com or contact the VeoRide customer support number (855-836-2256).
Additional Resources
Hand Gestures
Ready to Roll?
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